As part of the East West Bank benefits package, you have the opportunity to take advantage of additional programs that can save you money and provide important assistance with everyday needs.
Wellness App – Calm
Optum Employee Assistance Program offers the premium version of Calm at no cost to you to support your wellbeing. Calm can help you tackle stress, get a good night’s sleep and feel more present in your life. With the convenience of an app, you can use Calm whenever it fits your schedule to work on whatever’s most important to you. To get started, download the Calm App, register with the organization code: Optum EWS and company access code: EastWest under Profile to enjoy this benefit.
Need more support? With Talkspace, you can reach out to a licensed, in-network Emotional Wellbeing Solutions Provider, 24/7. To get started, call Optum Emotional Wellbeing Solutions at 866-248-4096 to activate prior to registering, choose a provider and get support anywhere and for anything..
HEALTH CARE SUPPORT SERVICES
HealthChampion Program by the Hartford offers unlimited access to benefit specialists and nurses for administrative and clinical support to address medical care and insurance claims concerns.
Claim and Billing Support
Explanation of Benefits
Cost Estimates and Fee Negotiation
Support to Help Prepare for Medical Visits
To get started, call 800-964-3577, or visit www.guidanceresources.com with Company Name: Abili and Company ID: HLF902”
FINANCIAL, LEGAL & ESTATE SUPPORT
We know financial and legal challenges can be very stressful for you and your family. Besides seeking financial, legal and estate support from Optum EAP. Commuter benefits are limited to expenses for mass transit and qualified parking, and don’t cover tolls, gas, or reimburse for taxis or ride-hailing services like Uber and Lyft.
Support Services
TRAVEL ASSISTANCE AND IDENTITY THEFT
The Hartford provides Travel Assistance and Identity Theft Support Services to you when you are traveling more than 100 miles from home and for 90 days or less. Services include but are not limited to:
• Medical assistance, including worldwide medical referrals, medical monitoring, prescription transfer, replacement of medical devices and corrective lenses.
• Emergency transports, medical repatriations and evacuations and repatriations of mortal remains.
• Pre-trip information, lost luggage/document assistance and legal referrals.
Identity Theft Support Services provide 24/7/365 assistance including education on how to prevent theft, review credit information, and assist with completing an identity theft affidavit.
For more information on Travel Assistance or Identity Theft Support Services:
• Call from U.S. and Canada: 800-243-6108 (toll-free)
• Call from Outside U.S.: 202-828-5885
• Or email: assist@imglobal.com
SURVIVOR ASSURANCE PROGRAM
While dealing with the loss of someone you care about, you shouldn’t have to worry about managing insurance and funds. Besides contacting Optum EAP service, the Hartford provides bereavement solution, funeral planning, will preparation, and more. For bereaved, please call 270-681-1364, email hartford@empathy.com, or register at https://join.empathy.com/hartford with the Access Code: EMP-HART. For insured, please call 229-544-2332, email hartfordcare@emapthy.com, or register at https://join.empathy.com/hartfordcare.
BUSINESS TRAVEL MEDICAL AND ACCIDENT INSURANCE
Your health and safety are important to us. When you travel out of the country for business, you are protected by the Bank-paid Business Travel Medical Insurance through UnitedHealthcare. You can get access to a global network of providers, available 24/7, that provides medical treatment and prescriptions, evacuation and repatriation services due to accidents or unexpected illnesses. Please refer to the UnitedHealthcare Business Travel Member Guide and activate your account before your business travel.
You are also protected by the Bank-paid Business Travel Accident Insurance through New York Life for eligible injuries or death following an accident while on business trip
Pet Insurance
Being a pet parent means being responsible for the day-to-day care of your furriest family members. In partnership with Spot Pet Insurance, we’re offering accident, illness, preventive care and wellness coverage at a corporate rate, designed to provide peace of mind for eligible expenses of your furry family members. To get started, visit Spot Pet Insurance or contact them at 800.905.1595 with the code EB_EASTWEST.
Enrollment guide: East West Bank Spot Pet Insurance Enrollment Guide.pdf
Coverage: East West Bank Spot Pet Insurance Coverage.pdf