Life is full of challenges, and sometimes balancing them all can be difficult. East West Bank provides a confidential Employee Assistance Program (EAP) at NO COST to you and your family members through Optum. You can speak with a licensed professional who can help answer behavioural health and work/life balance-related questions.
The EAP Support
WE OFFER FOR THE FOLLOWING NEEDS, AND MORE:
Legal consultation
Financial services
Education
Child care, elder care, pet care
Marital conflicts
Problems with your children
Substance abuse
Stress, anxiety, or depression
Grief and loss
This service is free to you! It’s fully paid for by East West Bank.
You and your household members can receive three visits per issue, per year, per individual. Call 866-248-4096 or visit the Optum website and enter the access code “eastwest” to get started. The program is available 24/7.
If additional sessions are needed, please contact Optum for cost information.
With the popularity and convenience of an app, Optum offers the premium version of Calm at no cost to you to support your wellbeing. To get started, download the Calm App, register with the organization code: Optum EWS and company access code: EastWest under Profile.”
Need more support? With Talkspace, you can reach out to a licensed, in-network Emotional Wellbeing Solutions Provider, 24/7. To get started, call Optum Emotional Wellbeing Solutions at 866-248-4096 to activate prior to registering, choose a provider and get support anywhere for anything.
EAP SERVICES THROUGH YOUR MEDICAL PROVIDERS
If you’re enrolled in one of our Blue Shield medical plans, you and your enrolled dependents have additional EAP services available at no additional cost. Services include:
Counseling services
Legal assistance
Financial coaching
Referrals to community resources
Identity theft resolution, and more
Call 800-985-2405 (available 24/7) or visit lifereferrals.com and enter the access code “bsc” to get started.
